How can we help?

Browse guides and FAQs, or get in touch with the team directly.

Email support

hello@opticaldiary.com · reply within 24h

WhatsApp

Chat with us · Mon–Sat, 10am–7pm PKT

How-to guides

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Getting started

Set up your shop, invite staff, and add your first patient in under 5 minutes.

  1. 1Complete your shop profile in Settings
  2. 2Invite staff members via email
  3. 3Add your first patient
  4. 4Create or scan your first prescription
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Scanning prescriptions with AI

Use AI to extract prescription values from handwritten or printed cards.

  1. 1Open a patient profile
  2. 2Click "New Prescription" → "Scan with AI"
  3. 3Position the card clearly in frame
  4. 4Review extracted values and confirm
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Sharing prescriptions

Send patients a link to view their prescription digitally — no app needed.

  1. 1Open any saved prescription
  2. 2Click the Share button
  3. 3Copy the link or share directly via WhatsApp
  4. 4Patient opens link — no login required
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Managing staff

Add, remove, and manage staff roles for your shop.

  1. 1Go to Settings → Staff
  2. 2Click "Invite Staff" and enter their email
  3. 3Assign Admin or Staff role
  4. 4They'll receive a setup email

Frequently asked questions

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